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Terms & Conditions


Terms of Use

Thank you for visiting Reverse Factor (“We”, “Us”, “Company”). These Terms of Use, expressly incorporate, set forth the terms and conditions upon which you, a customer may access and use the health services, portal and Service provided or operated by Reverse Factor (“Service”) including any content and functionality offered through the Service. (“Terms of Use” or “Agreement”)

IT IS MANDATORY FOR YOU TO READ THE TERMS OF USE CAREFULLY BEFORE YOU START TO USE THE SERVICE. BY USING THE SERVICE, YOU REPRESENT YOU ARE AT LEAST 12 YEARS OF AGE, LOCATED IN INDIA. FURTHER, YOU ACCEPT AND AGREE TO BE BOUND AND ABIDE BY THESE TERMS OF USE. IF YOU ARE NOT 12 YEARS OLD AND NOT AN INDIAN USER OR DO NOT WANT TO AGREE TO THESE TERMS OF USE, YOU MUST NOT ACCESS OR USE THE SERVICE. WE RESERVE FULL AND COMPLETE RIGHT TO CHANGE, ADD OR REMOVE PORTIONS OF THESE TERMS OF USE AND ANY DOCUMENTS INCORPORATED HEREIN AT ANY TIME AND AT OUR SOLE DISCRETION. YOUR CONTINUED USE OF THE SERVICE FOLLOWING THE POSTING OF ANY CHANGES MEANS THAT YOU ACCEPT AND AGREE TO SUCH CHANGES COMPLETELY. IT IS YOUR SOLE RESPONSIBILITY TO CHECK THESE TERMS OF USE PERIODICALLY FOR CHANGES FOR YOUR OWN DISCRETION.

Use of the Service

General. Subject to the terms and conditions of this Agreement, and during the term of this Agreement, Reverse Factor grants you a non-exclusive and non-transferable right to access and use the Service of Reverse Factor in accordance with the terms of this Agreement, and any documentation made available to you by Reverse Factor solely for purpose of your personal use of the Services. This Service is limited to users in India. The Service is enabled by technology, software and certain content delivered electronically by Globbering. You agree that you will not reverse-engineer, decompile, disassemble, translate, or otherwise attempt to obtain access to the source code of, any aspect of the Services, including any and all technology, software and content. You will not copy, reproduce, alter, create derivative works from, or otherwise modify the Services, including any and all technology, software and content. You will not lease, loan, sublicense, distribute, or otherwise provide others access to or with any aspect of the Services. Other than this, which is expressly set forth in this Agreement, no license or other rights in or to the Services are granted to you, and all such licenses and rights are hereby expressly reserved by the Company. The Service has been planned by Reverse Factor with the purpose of assisting people to achieve their health goals through healthy lifestyle choices and proper balanced plant based nutrition dense diet. You represent that you are in good enough health to begin these Services, which include changes to your diet or level of physical activity, among other things. If you have been diagnosed with a chronic disease or other health condition, you represent that you have obtained the express approval from a health care professional to receive the Services before beginning. The Service requires your active engagement and proper participation. You understand that, despite your efforts, individual user’s results will vary for a variety of reasons and Reverse Factor cannot guarantee that you will achieve your health goals.

Medical Health Officers. Reverse Factor will provide you with a health officer who will consult with you via telephone, WhatsApp, video conference, email or other online tools. We strive to maintain the client-health officer relationship throughout your use of the Service but reserve the right to change your health officer at any time. Our health officers provide you with peer to peer support, encouragement, absolute guidance and practical tips to help overcome barriers to meeting your health goals.

IT IS IMPORTANT TO UNDERSTAND THAT THE SERVICES DO NOT INCLUDE THE PROVISION OF MEDICAL CARE BY THE COMPANY. Reverse Factor IS NOT A LICENSED MEDICAL CARE PROVIDER, AND OUR MEDICAL HEALTH OFFICERS ARE NOT ACTING IN A HEALTHCARE PROFESSIONAL CAPACITY. OUR MEDICAL HEALTH OFFICERS DO NOT PROVIDE ANY MEDICAL, CLINICAL SERVICES, AND DO NOT DIAGNOSE, TREAT OR MANAGE ANY ILLNESS, DISEASE OR CONDITION. Reverse Factor AND OUR MEDICAL HEALTH OFFICERS DO NOT HAVE EXPERTISE IN DIAGNOSING, EXAMINING, OR TREATING MEDICAL OR PSYCHOLOGICAL CONDITIONS OF ANY KIND, OR IN DETERMINING THE EFFECT OF ANY SPECIFIC DIET AND EXERCISE ON A MEDICAL CONDITION. YOU SHOULD NOT CHANGE YOUR TREATMENT OR CARE PLAN, MEDICATION OR THERAPY BASED ON INFORMATION YOU RECEIVED THROUGH Reverse Factor OR FROM ONE OF OUR MEDICAL HEALTH OFFICERS. CONSULTATION WITH OUR MEDICAL HEALTH OFFICERS IS SUPPLEMENTAL TO ANY TREATMENT OR CARE PROVIDED BY YOUR HEALTHCARE PROVIDER AND SHOULD NOT REPLACE REGULAR MEDICAL VISITS WITH YOUR HEALTHCARE PROVIDER. ALWAYS SEEK THE ADVICE OF YOUR PHYSICIAN OR OTHER QUALIFIED HEALTH CARE PRACTITIONER REGARDING YOUR MEDICAL CONDITION OR THE USE (OR FREQUENCY) OF ANY MEDICATION OR MEDICAL DEVICE. INFORMATION PROVIDED BY OUR MEDICAL HEALTH OFFICERS IS OFFERED FOR INFORMATIONAL PURPOSES ONLY AND IS NOT A RECOMMENDATION OR ENDORSEMENT OF ANY DRUG, DEVICE, FOOD ITEMS OR TREATMENT OR REPRESENTATION THAT A PARTICULAR DRUG, DEVICE, FOOD ITEM OR TREATMENT IS SAFE, APPROPRIATE, OR EFFECTIVE FOR YOU. QUESTIONS REGARDING ANY DRUG, DEVICE, FOOD ITEM OR TREATMENT SHOULD BE DIRECTED TO YOUR HEALTHCARE PROVIDER. NEVER DISREGARD PROFESSIONAL MEDICAL ADVICE OR DELAY IN SEEKING IT BECAUSE OF SOMETHING YOU HAVE READ IN CONNECTION WITH OUR SERVICES. ALWAYS CONSULT WITH YOUR HEALTHCARE PROFESSIONAL IF YOU HAVE ANY QUESTIONS OR CONCERNS ABOUT YOUR HEALTH OR CONDITION OR EXPERIENCE ANY CHANGES IN YOUR CONDITION OR HEALTH STATUS. ALTHOUGH Reverse Factor HEALTH OFFICERS ARE ALWAYS AVAILABLE AT YOUR BECK AND CALL TO PROVIDE YOU WITH PROPER SUPPORT, THEY DO NOT PROVIDE ANY KIND OF EMERGENCY SERVICES. THE SERVICES DO NOT INCLUDE EMERGENCY, TIME SENSITIVE OR URGENT, REMOTE OR CRITICAL CARE SERVICES. IF YOU THINK YOU HAVE A MEDICAL EMERGENCY, CALL YOUR DOCTOR OR GO TO THE NEAREST OPEN EMERGENCY ROOM IMMEDIATELY.

Registration.You are required to register for the Service and provide particular details about yourself. All information we collect about you in connection with the Services are completely secured. By using the Service, you consent to all actions taken by us with respect to your information in compliance with the Privacy norms, including being contacted via email, phone etc. You will receive an user account for your personal use that requires an username and a password, which will be generated by an OTP on your registered Contact Number. You are responsible for all activities that occur under your user account. You shall: (i) have sole responsibility for the accuracy, quality, integrity, legality, reliability, and appropriateness of all data you provide; (ii) maintain the confidentiality of your password and user account information; (iii) use commercially reasonable efforts to prevent unauthorized access to, or use of, the Service, and notify the Company promptly of any such unauthorized use; and (iv) comply with all applicable local, state, and national laws in using the Service.

Terms and Termination

The terms of this Agreement will begin only upon your successful registration for the Service and will continue indefinitely unless terminated by either party as permitted herein. The Company may suspend or terminate your access to the Service if you (a) breach any term of this Agreement, or (b) engage in any conduct that the Company determines in its discretion may have an adverse effect on the Company or its reputation. Upon termination, you will no longer have access to the Services. In addition to termination, Company reserves the right to pursue any and all remedies available to it.

Fees. The informational service is free of cost. You acknowledge that access to the End Products may be suspended until payment is received in full in advance. All Service Fees are inclusive of any tax, levy, or similar governmental charge that may be assessed.

Patient Financial Responsibility. Payment is due at time of purchase of the end products provided by the Company.

Registration

You will provide Company with accurate, complete, and updated registration information. Failure to do so shall constitute a breach of these Terms, which may result in immediate termination of your account. You shall not use a false nature, e-mail address or phone number or otherwise enter information with the intent to impersonate any other person or produce a false identity of yourself or any other person.

Intellectual Property Ownership. Except for the limited license and use rights expressly granted to you under this Terms of Use during the Term, all title to and the rights in the Services, including any and all technology, software and content, including ownership rights to patents (registrations, renewals, and pending applications), copyrights, trademarks, trade secrets, the Company’s or third party hardware, other technology, any derivatives of and all goodwill associated with the foregoing is the exclusive property of the Company and/or third parties.

Confidentiality. We will use and protect your personal information pursuant to the Privacy norms of India. You agree not to reveal or disclose any confidential information of the Company, which includes (information, materials and content provided in connection with the Service) for any purpose with the Company’s consent.

Non-Confidential Information. Subject to any applicable terms and conditions set forth in our Privacy Policy, any other communication or material that you send to us through the Service, such as any questions, comments, suggestions or the like, is and will be deemed to be non-confidential and we will have no obligation of any kind with respect to such information. We will be free to use any of the ideas, concepts, know-how or techniques contained in such communication for any purpose whatsoever, including but not limited to, developing, manufacturing and marketing products.

Content. The information presented on or through the Service is made available solely for general information purposes. We do not warrant the accuracy, completeness or usefulness of this information. Any reliance you place on such information is strictly at your own risk. This Service may provide information about health and wellness and certain health conditions.However, nothing on this Service should be construed as providing any kind of medical advice or recommendation, and should not be relied on as the basis for any clinical decision or action. Patients should not use the information contained on the Service for diagnosing a health problem or disease. Medical advice should always be sought from a qualified medical practitioner. Reverse Factor is not a licensed Medical Care Provider. We disclaim all liability and responsibility arising from any reliance placed on such materials by you.

Service Access and Changes. We reserve the right to withdraw or amend this Service or materials we provide in connection with the Service, in our sole discretion. We will not be liable if for any reason all or any part of the Service is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the Service, or the entire Service to users. We also may update the content on this Service from time to time, and we make reasonable efforts to maintain current information. However, we cannot guarantee that the content is complete or up-to-date.

Trademarks. Trademarks, service marks, graphics and logos used in connection with the Service are the trademarks of their respective owners. You are granted no right or license with respect to any of the trademarks mentioned above and any use of such trademarks. You acknowledge and agree that all text, graphics, photographs, trademarks, logos, visual interfaces, artwork, computer code and all other related content contained on the Service is owned by the Company or associated third party companies and is protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws. Any reproduction, publication, further distribution or public exhibition of materials provided through the Service, in whole or in part, is strictly prohibited. Except as expressly provided in these Terms of Use, no part of the Service and no content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, distributed or transmitted in any way (including “mirroring”) to any other computer, server, service or other medium for publication or distribution or for any commercial enterprise, without the express prior written consent of the Company.

Third Party Links and Technology. Any and all third party technology or Services provided, made available, linked to, or otherwise accessible through the Service (“ Third Party Technology”) is provided solely as a convenience to you and not under our control. The Company does not endorse, recommend, or otherwise make any representations or warranties with respect to any Third Party Technology. The Company does not have any responsibility or liability to you for any Third Party Technology which you access and you use it at your own risk. Further, you agree to comply with any and all terms and conditions applicable to the use of Third Party Technology and otherwise ensure that you have obtained all rights, licenses, and clearances that may be necessary to use such Third Party Technology. We encourage you to review the terms of use and privacy policies applicable to affiliated Third Party Technology, which are as follows - Globbering, Zeotel Communications Private Limited, SRL Limited, Solutions Infini Technologies (India) Private Limited, Avenues India Pvt. Ltd. and Amazon Web Services.

Intended for Users Over 12. The Service is not for use by any individual under the age of 12. We will not knowingly collect information or provide Services to anyone under the age of 12.

Indemnity. You agree to defend, indemnify, and hold the Company, its officers, directors, partners, employees, contractors, agents, licensors, and suppliers, harmless from and against any claims, actions or demands, liabilities and settlements including without limitation, reasonable legal and accounting fees, resulting from, or alleged to result from, your use of the Service.

Disclaimer

Reverse Factor IS NOT A MEDICAL ORGANIZATION. YOU SHOULD NOT CONSIDER THE SERVICE OR THE DOCUMENTATION AS MEDICAL ADVICE OF ANY KIND, AND THE SERVICE IS NOT INTENDED TO TREAT ANY ILLNESS, DISEASE, OR ADVERSE MEDICAL CONDITION OR MANAGE A CHRONIC DISEASE OR CONDITION. By using the Service, you expressly agree that use of the Service is at your sole risk. The Service is provided on an “AS IS” and “as available” basis. NEITHER The Company nor its officers, directors, managers, members, employees, agents, third-party content providers, designers, contractors, distributors, merchants, sponsors, licensors or the like (collectively, “Affiliates”) warrant that use of the Service will be uninterrupted or error-free. Neither the Company nor its Affiliates warrant the accuracy, integrity or completeness of the content provided on the Service or the products or services offered for sale on the Service. Further, The Company makes no representation that content provided on the Service is applicable to, or appropriate for use in, locations outside of India. The Company and its Affiliates specifically disclaim all warranties, whether expressed or implied, including but not limited to warranties of title, merchantability or fitness for a particular purpose. No oral advice or written information given by The Company Or its Affiliates will create a warranty. Some states do not allow the exclusion or limitation of certain warranties, so the above limitation or exclusion may not apply to you.

Limitation of Liability. Except where prohibited by law, in no event will THE COMPANY OR ITS AFFILIATES BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM YOUR PROPER OR IMPROPER USE OF OR INABILITY TO USE THE SERVICE, INCLUDING BUT NOT LIMITED TO RELIANCE BY YOU ON ANY INFORMATION OBTAINED FROM THE SERVICE. THE FOREGOING LIMITATION OF LIABILITY WILL APPLY IN ANY ACTION, WHETHER IN CONTRACT, RETORT OR ANY OTHER CLAIM, EVEN IF AN AUTHORIZED REPRESENTATIVE OF THE COMPANY HAS BEEN ADVISED OF OR SHOULD HAVE KNOWLEDGE OF THE POSSIBILITY OF SUCH DAMAGES. If, notwithstanding the other provisions of these Terms of Use, The Company is found to be liable to you for any damage or loss which arises out of or is in any way connected with your use of the Service, THE COMPANY’S AND ITS AFFILIATE’S liability will in no event exceed the amount of fees paid during the preceding 12 month period. Some jurisdictions do not allow limitations of liability, so the foregoing limitation may not apply to you.

Void Where Prohibited. The Service is intended for users in India only. The Service is not available to all persons or in all geographic locations. Any offer for any feature, product or service made on the Service is void where prohibited.

Governing Law. You agree that all matters relating to your access to or use of the Service, including all disputes, will be governed by the laws of India and by the laws of the State of West Bengal without regard to its conflicts of laws provisions. You agree to the personal jurisdiction by and venue in the state and federal courts in Kolkata, West Bengal, and waive any objection to such jurisdiction or venue.

No Waiver. The failure of the Company to insist on or enforce strict performance of these Terms of Use will not be construed as a waiver by The Company of any provision or any of the right it has to enforce these Terms of Use, nor will any course of conduct between the Company and you or any other party be deemed to modify any provision of these Service Terms.

Severability. The provisions of these Terms of Use are severable. The invalidity, in whole or in part, of any provision of these Terms of Use will not affect the validity or enforceability of any other of its provisions. If any of the provisions of these Service Terms are held by a court or other tribunal of competent jurisdiction to be void or unenforceable, such provisions will be limited or eliminated to the minimum extent necessary and replaced with a valid provision that best embodies the intent of these Terms of Use, so that these Terms of Use will remain in full force and effect.